At Gulbahar Travels, we understand that travel plans can change. Our cancellation policy is designed to provide clear and fair terms for cancellations, booking changes, and refunds.

1. Cancellation by Customer

Customers may request cancellation of a booking by contacting Gulbahar Travels through the contact details provided below.

Cancellation requests should be made as early as possible. Any refund or cancellation charges will depend on the type of service booked and the time at which the cancellation request is received.

2. Cancellation Charges

Unless different terms have been specifically agreed upon at the time of booking:

• More than 48 hours before the scheduled journey: Eligible for a refund, subject to any applicable payment-processing or administrative charges.
• 24–48 hours before the scheduled journey: A cancellation charge may apply, and the remaining eligible amount may be refunded.
• Less than 24 hours before the scheduled journey: The booking may be non-refundable or subject to a substantial cancellation charge.
• No-show: If a customer does not appear at the agreed pickup location without prior notice, the booking may be treated as cancelled and may not be eligible for a refund.

The applicable cancellation terms communicated at the time of booking will take priority where they differ from the general terms above.

3. Changes to Bookings

Requests to change the travel date, time, pickup location, destination, vehicle, or other booking details are subject to availability.

Additional charges may apply where the requested change results in increased travel costs or other expenses.

4. Cancellation by Gulbahar Travels

In exceptional circumstances, Gulbahar Travels may need to cancel or modify a booking due to operational issues, vehicle availability, severe weather, road conditions, government restrictions, or other circumstances beyond our reasonable control.

Where Gulbahar Travels cancels a confirmed booking, we will make reasonable efforts to offer an alternative arrangement or provide an eligible refund in accordance with the booking terms and applicable law.

5. Refunds

Where a refund is approved, it will generally be processed through the original payment method where possible.

The time required for the refund to appear in the customer’s account may depend on the payment provider or bank.

6. Non-Refundable Services

Certain bookings, promotional offers, special arrangements, or services may be non-refundable. Customers will be informed of any specific non-refundable terms before or at the time of booking whenever reasonably possible.

7. How to Request a Cancellation

To cancel or modify your booking, please contact us with your booking details and the reason for cancellation.

Gulbahar Travels
KP Road, Gulshanabad, Anantnag,
Jammu & Kashmir – 192101, India

Email: gulbahargb2113@gmail.com
Phone: +91 7889454808

8. Policy Updates

Gulbahar Travels reserves the right to update this Cancellation Policy when necessary. Any changes will be published on this page with an updated “Last Updated” date.